Frequently Asked Questions

/ Frequently Asked Questions
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DozyPay Frequently Asked Questions (FAQ)

Welcome to the DozyPay FAQ page. Here you will find detailed answers to the most common questions about setting up your account, making payments, security, and pricing.

I. Getting Started & Account Setup

 

Q1: How do I create a DozyPay account?

A: Creating a personal or business DozyPay account is simple and takes just a few minutes:

  1. Click the “Sign Up” button on the homepage.
  2. Provide your email address and create a secure password.
  3. Choose whether you are setting up a personal or business account.
  4. Complete the required identity verification steps (usually providing government ID or business registration documents, depending on account type).
  5. Verify your email address.

Q2: What information do I need to link a funding source?

A: To fully utilize your DozyPay account, you need to securely link at least one funding source.

  • For Bank Accounts: You will need your bank account number and routing number. We use secure, encrypted third-party services to verify ownership, often via a small deposit/withdrawal method or instant bank login.
  • For Credit/Debit Cards: You need the card number, expiration date, CVV code, and billing address. A small, temporary authorization charge may be placed to verify the card’s validity.

Q3: What is the account verification process, and why is it required?

A: Verification is crucial for security and compliance with financial regulations (KYC/AML). Verified accounts benefit from higher sending and receiving limits.

  • Personal Accounts: We require confirmation of your identity, typically by uploading a government-issued photo ID and proof of address.
  • Business Accounts: We require legal entity verification, including business registration documents, tax ID, and verification of key principals (owners/officers).

II. Payments and Transactions

 

Q4: How long does it take for a DozyPay payment to be completed?

A: The transfer time depends on the funding source and the destination:

  • DozyPay Account to DozyPay Account: These transactions are typically instant.
  • Transfers to Linked Bank Accounts (Standard Withdrawal): Withdrawals to your external bank account usually take 1 to 3 business days.
  • Instant Transfers (if available): If your bank supports it, an instant withdrawal option is available for a small fee, completing the transfer in minutes.

Q5: Can I send and receive money internationally using DozyPay?

A: Yes, DozyPay supports global transfers. You can send and receive payments in multiple major currencies.

  • Currency Conversion: When sending money in a different currency, DozyPay provides the applicable exchange rate upfront before you confirm the transaction. We strive to offer competitive rates compared to traditional banks.
  • Availability: Availability may vary depending on the destination country’s regulations and our banking partners.

Q6: What are the limits on sending and receiving money?

A: Transaction limits are dynamic and are based on the verification status of your account.

  • Unverified Accounts: These have low limits on both sending and receiving amounts over a fixed period.
  • Fully Verified Accounts: Fully verified personal and business accounts enjoy significantly higher, and often unlimited, transaction limits. You can check your current limits in the “Account Settings” section of your DozyPay dashboard.

III. Security and Fraud Prevention

 

Q7: How does DozyPay protect my financial information?

A: DozyPay employs industry-leading security protocols to safeguard your data:

  • Encryption: All sensitive data is protected using 256-bit SSL encryption during transmission. We do not store your full credit card or bank details on our servers.
  • PCI DSS Compliance: We maintain strict compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • Continuous Monitoring: Our systems run 24/7 monitoring to detect and alert us to any suspicious activity or attempted breaches.

Q8: What is the DozyPay Fraud Prevention System?

A: Our Fraud Prevention System is a multi-layered defense mechanism designed to protect both buyers and sellers:

  • AI and Machine Learning: We use sophisticated algorithms that analyze transaction patterns in real-time. These models constantly learn new fraud tactics, adapting our defenses automatically.
  • Behavioral and Geo-location Analysis: The system identifies anomalies like purchases from unfamiliar locations or sudden changes in buying behavior, flagging them as high-risk.
  • Device Fingerprinting: We identify and block known fraudulent devices from accessing our platform.

Q9: What should I do if I see an unauthorized transaction on my account?

A: Immediately take the following steps:

  1. Change your Password: Log in to DozyPay and immediately update your password to a strong, unique one.
  2. Contact Support: Open a dispute by navigating to the “Resolution Center” in your account dashboard or contacting our support team via phone or live chat.
  3. Provide Details: Provide all relevant details, including the transaction ID and your knowledge of the purchase. We will investigate the claim thoroughly and initiate our Buyer Protection process.

IV. Fees and Pricing

 

Q10: Are there fees for personal accounts?

A: Fees for personal use are generally low, depending on the funding source:

  • Sending/Receiving Money via Linked Bank Account (Domestic): Usually FREE.
  • Sending Money via Credit/Debit Card: A small percentage fee (e.g., 2.9% + fixed fee) typically applies, as card networks charge a fee for this service.
  • International Transfers: A small transaction fee and a currency conversion fee (FX markup) will apply.

Q11: What are the merchant/business transaction fees?

A: Merchant fees vary based on sales volume and industry risk, but typically follow a standard model:

  • Standard Rate: A percentage of the transaction amount (e.g., 2.9%) plus a small fixed amount (e.g., $0.30) per transaction.
  • Volume Discounts: Businesses processing high monthly volumes may qualify for custom, reduced rates.
  • Please Note: All business fees are transparently displayed on our dedicated DozyPay Pricing Page.

Q12: Are there monthly or annual fees for keeping a DozyPay account?

A: No. DozyPay does not charge any monthly, annual, or setup fees for maintaining a standard Personal or Business account. You are only charged fees when a transaction occurs that incurs a processing cost.