How to Decline a Refund Request the Right Way (Without Losing the Customer or Eating a Chargeback)
A refund decline holds up best when it rests on a published, specific refund policy, gets delivered in firm but active language, and gets documented the same way you’d document evidence for a chargeback dispute. High-risk and iGaming merchants face a second risk beyond an unhappy customer — a denied refund often turns into a […]